Frequently Asked Questions
What is a Service Dog?
Under the Americans with Disabilities Act (ADA), a service dog is individually trained to perform specific tasks for a person with a disability. These tasks can include guiding individuals who are blind, alerting those who are deaf, pulling a wheelchair, or retrieving items. Service dogs assist with both visible and invisible disabilities, such as:
- Sensory impairments (e.g., low vision, hearing loss)
- Diabetes
- Cancer
- Autism
- Epilepsy
- Post-Traumatic Stress Disorder (PTSD)
What is an Emotional Support Animal (ESA)?
An Emotional Support Animal provides comfort and companionship to individuals with mental or emotional conditions. Unlike service dogs, ESAs are not required to perform specific tasks related to a disability. Under the Fair Housing Amendments Act (FHAA), individuals with a valid letter from a licensed healthcare professional (dated within the past year) can have their ESA live with them, even in housing with no-pet policies. ESAs do not require specialized training.
What is a Therapy Dog?
Therapy dogs are trained to provide comfort and affection to people in hospitals, nursing homes, schools, and other settings. They do not have public access rights under the ADA and are not considered service animals.
How Can I Submit a Photo for My ID Badge?
You have several options:
- Upload: Use the file upload option during checkout.
- Email: Reply to your order confirmation email with the photo attached.
- Text: Send your photo to (339) 364-8378. Be sure to include your order number.
When Will I Receive My Digital ID or Certificate?
Digital copies are emailed on the same day your order ships.
How Long Does Working Service Dog Shipping Take?
Delivery times depend on the shipping method selected at checkout. Typical delivery windows are: Standard First Class (5–8 business days), Priority (2 -3 business days), and Express (1 -2 business day). For additional details, please refer to our Shipping Policy.
What Are the Service Dog ID Badges Made Of?
Our ID badges are crafted from durable PVC plastic, similar in size and thickness to a standard credit card (approximately 3 millimeters thick). They are designed to withstand daily use and are not laminated paper.
Do All ID Badges Include Federal Law Information?
Only our Service Dog and Service Dog Handler ID badges feature U.S. Federal Law information on the back.
How Do I Measure My Dog for a Vest?
Please visit our Measuring Chart for step-by-step instructions to ensure a proper fit.
Do I Need an Account to Make a Purchase?
No account is necessary to place an order. Simply add items to your cart and proceed to checkout. After your first purchase, you’ll have the option to create an account for easier future orders.
Where Can I Learn About ADA Requirements for Service Dogs?
The Americans with Disabilities Act (ADA) requirements can be found here: ADA Requirements
Company & Trust Questions
Is Working Service Dog Legitimate?
Yes. Since 2010, more than 130,000 handlers nationwide have trusted Working Service Dog for ADA-friendly identification and gear. Rated 4.9 stars with more than 7,300 verified reviews, we’ve built a reputation for quality and reliability. Read the full answer here.
Where Is Working Service Dog Located?
We are based in Bradenton, Florida, and we ship products to customers across the United States and internationally.
How Do I Contact Working Service Dog?
The easiest way to reach us is through our Contact Us page. You may also email us at help@workingservicedog.com or call us at (339) 364-8378.
What Is Working Service Dog’s Return Policy?
Working Service Dog offers a 14-day exchange policy for most products. Some restrictions apply for custom items. Please review our full Exchange Policy for complete details.
How Can Organizations Partner With Working Service Dog?
We partner with trainers, schools, non-profits, police departments, fire departments, courts and companies to provide custom-branded service dog gear, ID cards, and registration kits. Approved partners receive access to our Partner Portal with curated product collections, streamlined ordering, and dedicated support.
- Who qualifies? Trainers, programs, and organizations that support working, service, or support animals.
- Branding options: Custom ID Cards, custom logo vests, patches, certificates etc.
- Ordering: Simple re-orders, member-specific items, and bulk purchasing.
- Support: Design assistance and account management for approved partners.
Ready to learn more? Visit the Partner Portal and become a partner.
If you have additional questions, please contact us.