Frequently Asked Questions
🐾 What is a Service Dog?
Under the Americans with Disabilities Act (ADA), a service dog is individually trained to perform specific tasks for a person with a disability. These tasks can include guiding individuals who are blind, alerting those who are deaf, pulling a wheelchair, or retrieving items. Service dogs assist with both visible and invisible disabilities, such as:
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Sensory impairments (e.g., low vision, hearing loss)
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Diabetes
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Cancer
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Autism
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Epilepsy
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Post-Traumatic Stress Disorder (PTSD)
❤️ What is an Emotional Support Animal (ESA)?
An Emotional Support Animal provides comfort and companionship to individuals with mental or emotional conditions. Unlike service dogs, ESAs are not required to perform specific tasks related to a disability. Under the Fair Housing Amendments Act (FHAA), individuals with a valid letter from a licensed healthcare professional (dated within the past year) can have their ESA live with them, even in housing with no-pet policies. ESAs do not require specialized training.
🩺 What is a Therapy Dog?
Therapy dogs are trained to provide comfort and affection to people in hospitals, nursing homes, schools, and other settings. They do not have public access rights under the ADA and are not considered service animals.
📸 How Can I Submit a Photo for My ID Badge?
You have several options:
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Upload: Use the file upload option during checkout.
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Email: Reply to your order confirmation email with the photo attached.
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Text: Send your photo to (339) 364-8378. Include your order number.
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Mail: Send your photo and order number to:
Working Service Dog
6400 Manatee Avenue West, Unit I
Bradenton, FL 34209
📧 When Will I Receive My Digital ID or Certificate?
Digital copies are emailed on the day your order ships.
🚚 How Long Will It Take to Receive My Order?
Shipping times vary based on your selected method. Please refer to our Shipping Policy for detailed information.
💳 What Are the Service Dog ID Badges Made Of?
Our ID badges are crafted from durable PVC plastic, similar in size and thickness to a standard credit card (approximately 3 millimeters thick). They are designed to withstand daily use and are not laminated paper.
⚖️ Do All ID Badges Include Federal Law Information?
Only our Service Dog and Service Dog Handler ID badges feature U.S. Federal Law information on the back.
📏 How Do I Measure My Dog for a Vest?
Please visit our Measuring Chart for step-by-step instructions to ensure a proper fit.
📝 Do I Need an Account to Make a Purchase?
No account is necessary to place an order. Simply add items to your cart and proceed to checkout. After your first purchase, you’ll have the option to create an account for easier future orders.
⚖️ How can I find out what the Americans with Disibilities Act (ADA) requirements are for service dogs?
The Americas with Disabilities Act requirements can be found here - ADA Requirements