Frequently Asked Questions

Q. What is a Service Dog
A. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. If they meet this definition, animals are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government.

Service animals perform some of the functions and tasks that the individual with a disability cannot perform for him or herself. Guide dogs are one type of service animal, used by some individuals who are blind. This is the type of service animal with which most people are familiar. But there are service animals that assist persons with other kinds of disabilities that may be invisible.

Below is an example of some disabilities that individuals may have that may be helped by having a service dog:

* Sensory Issues (low vision, Hearing Loss, etc.)

* Diabetes

* Cancer

* Autism

* Epilepsy

* Post-Traumatic Stress Disorder

Q. What is an Emotional Support Dog (E.S.A)
A. Emotional Support Dogs are dogs that provide comfort and support in forms of affection and companionship for an individual suffering from various mental and emotional conditions. An emotional support dog is not required to perform any specific tasks for a disability like service dogs are. They are meant solely for emotional stability and unconditional love. Under the Fair Housing Amendments Act (FHAA), an individual who meets the proper criteria is entitled to an emotional support dog to assist them with their life. The FHAA protects individuals by allowing their emotional support dog to live with them, even when there are no pet policies in place. ESA’ handlers are required to have a letter from a health care professional no older than one year. Any dog can be an emotional support dog, and emotional support dogs do not have to be professionally-trained.  

Q. What is a Therapy Dog
A. Therapy dogs do not have ADA public access rights. A Therapy Dog is one that meets the needs of others (such as visiting sick or elderly persons in nursing homes, hospitals, reading groups, etc.).
Q. How do I submit a photo?
Option 1 - UPLOAD
Submit photo at the time of purchase using the upload file option.
Option 2 - EMAIL
Reply to your Order Confirmation email with the photo.
Option 3 - TEXT
Text your photo to 339-364-8378. You must include your order number.
Option 4 - Mail
Working Service Dog
6400 Manatee Avenue West Unit I
Bradenton, Fl 34209
You must include your order number.
Q. When will I receive my digital copy of my ID or Certificate (if ordered)?
A. You will receive your digital copy via email the day your order ships.
Q. How long will it take to receive my order?
A. Please see our shipping policy page for details on shipping methods and delivery estimates.
Q. What is the Service Dog ID Badge made of?
A. Our Service Dog ID Cards are the size and thickness of a standard credit card and are very durable.  They are not cheap laminated pieces of paper.  The id badge is 3 milimeters thick and are tough enough to stand up to daily abuse.
Q. Will all ID Badges have the Federal Laws on the back of the card?
A. Only our Service Dog and Service Dog Handler ID badges will have The United States Federal Law on the back of the card.

Q. How do I measure my dog for a vest?
A. Please see our measuring chart information page for detailed instructions on how to properly measure your dog for a vest.

Q. How can I find out what the Americans with Disibilities Act (ADA) requirements are for service dogs?
A. The Americas with Disabilities Act requirements can be found here - ADA Requirements

Q. How do I sign up for an account to purchase from your store?
A. You do not need an account to purchase from our store.  Simply add the items to your cart and checkout.  Once you checkout the first time you will be able to create an account to make future orders easier.