Please read the Exchange Policy before submitting the Exchange Request Form below.

Exchanges must be made within 14 days of delivery date. NO EXCEPTIONS

We do not offer Refunds on any orders. Working Service Dog offers size exchanges ONLY.

The customer is responsible for returning the item being exchanged.

The customer will be charged the actual shipping charges for the new item to be sent and a handling fee. Total charges will be $9.05 as well as the price difference for the items you are exchanging them for - if applicable.

*Items must be received in new condition. Free of dog hair, dirt or damage. Items returned in used condition will be donated to a charity of our choosing or shipped back to the customer at their expense.*

YOU MUST USE OUR EXCHANGE REQUEST FORM FOR A RETURN AUTHORIZATION.

PACKAGES RETURNED WITHOUT PRIOR APPROVAL AND AN RMA NUMBER WILL BE REFUSED. 

Please use our EXCHANGE REQUEST FORM